Frequently Asked Questions
Quick answers about courses, JLPT, enrollment, and Prime Japanese Language Institute branches.
Branches & Support
Where are your branches located?
See the Our Branches page for Dhaka Main Campus, Chittagong Center, and Online Campus details.
How can I contact support?
Use the Contact page, student support tickets, or call the branch phone number listed on our Branches page.
Can I transfer between branches?
Yes. Speak with your counselor to move between in-person batches or switch to online classes when needed.
Courses & JLPT
Which JLPT levels do you teach?
We offer JLPT N5, N4, N3 preparation, plus combined beginner tracks. Higher levels are added based on demand.
Are classes online or in-person?
Both. Dhaka and Chittagong branches run in-person batches; our online campus offers live and recorded lessons nationwide.
Do I get a certificate after completing a course?
Yes. You receive a Prime Japanese Language Institute certificate upon successful completion. JLPT certificates are issued separately by JEES when you pass the official exam.
How long does it take to pass JLPT N5?
Most dedicated beginners reach N5 level in 3–4 months with our structured program and daily practice.
Enrollment & Payment
How do I register as a student?
Click Register on the website, verify your mobile with OTP, then browse courses and enroll from your student panel.
Can I pay in installments?
Selected programs support installment plans. Contact our counseling desk or visit a branch for current options.
Is there a refund policy?
Refunds follow our enrollment policy shared at checkout. Preview lessons are free so you can try before you pay.
Which payment methods do you accept?
We accept bKash, Nagad, bank transfer, and cash at branch offices. Online checkout supports SSLCommerz.
Student Portal
How do I access my lessons?
Log in to the student portal with your mobile number and OTP. Enrolled courses appear on your dashboard with lesson videos and progress tracking.
Are lesson videos downloadable?
Videos stream in the portal for enrolled students. Download is not available to protect course content.
Study in Japan
Do I need JLPT before studying in Japan?
Many language schools accept beginners, but N5 or N4 strengthens your application. We help you choose the right intake and school.
How much does it cost to study in Japan?
Costs vary by school and city. During counseling we share a clear breakdown of tuition, living expenses, and part-time earning potential.
How long does the visa process take?
Typically 2–4 months from application to visa, depending on intake season and document readiness.
Can I work part-time as a student in Japan?
Yes. International students can work up to 28 hours per week with permission. We explain the rules during pre-departure orientation.
Does Prime help with school selection?
Yes. We match your language level, budget, and career goals with partner schools across Japan.
What documents are required for a student visa?
Passport, academic certificates, bank statements, COE from the school, and visa application form. We provide a complete checklist.